Policies

 
 
 

tour cancellation

Customers will receive a full refund or credit with 24 hours notice of cancellation and 50% refund or credit with less than 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

 

school groups

Lavaloha welcomes school groups as a way to give back to our local community. Please email enjoy@lavaloha.com to set up a school visit. We require at least one week notice to accommodate educational groups.