policies.
tour cancellation.
Customers will receive a full refund or credit with 24 hours notice of cancellation and 50% refund or credit with less than 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.
school groups.
Lavaloha welcomes school groups as a way to give back to our local community. Please email enjoy@lavaloha.com to set up a school visit. We require at least one week notice to accommodate educational groups.
We ship out online orders on Mondays to ensure that all orders get to the destination without being delayed by the weekend. We ship through USPS Priority Mail with full insurance for the total value of the order. If there are any issues with delivered packages, such as damages, please contact USPS to file a claim.
shipping policy.
During the summer months, we ship our packages using ice packs and insulation to ensure that no customers receive melted chocolate. If you do receive melted or damaged chocolate, please contact us at enjoy@lavaloha.com.
